At ToursNTrek, we prioritize delivering exceptional experiences and quality service. We understand that sometimes plans can change unexpectedly, and we’ve got you covered with a transparent and fair Refund and Return Policy.
🧭 Refund Policy
✅ You are eligible for a 100% refund if you cancel at least 2 days before the scheduled trip or event.
❌ Cancellations made within 2 days of the trip will not be eligible for a refund.
💳 Refunds will be processed within 7 working days from the date of cancellation.
🎒 Return Policy (For Products or Merchandise)
📦 If you receive a product that is damaged, defective, or not as described, you can request a return or exchange within 7 days of receiving the item.
🔁 To initiate a return or exchange, please contact our customer support within the return window.
✅ Items must be returned in original condition, unused, and with all tags and packaging intact.
🔍 Once we receive and inspect the returned item, we’ll proceed with a refund or replacement as applicable.
📞 Contact Us
For bookings, cancellations, returns, or any policy-related queries, we’re here to help:
📧 Email: info@toursntrek.com
📞 Phone: +91 94583 35540 | +91 96991 30753
📍 Address: Nr. Fitari Branch Post Office, Purola Taluka, Uttarkashi District, Uttarakhand – 249171
